live betPrivacy Policy
This page describes what we collect when you use live bet and how we keep that data protected. We understand that your account information, payment details, and betting history are sensitive, and we take that responsibility seriously across every part of our platform—from live-dealer table access to mobile app use and withdrawal requests.
Our privacy commitments apply wherever you access live bet, whether through desktop, mobile browser, or our mobile app. We collect only what we need to verify your account, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and keep our service secure. This policy explains how we do that and what rights you have over your data.
What we collect and why
We collect your personal information in stages. When you create a live bet account, we ask for your name, email address, phone number, and date of birth. We use this to verify your identity and confirm that you meet the eligibility requirements set by applicable law in your jurisdiction. We do not store your password in plain text; we hash it using industry-standard encryption.
For payment processing, we collect your banking or mobile-wallet details. If you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, those transactions are routed through the payment provider's secure gateway—we do not store your wallet credentials. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we record only the transaction reference and the amount; your full banking credentials remain with your bank.
We also collect your betting activity, game history, and live-dealer table sessions. This helps us detect fraud, resolve disputes, and comply with anti-money-laundering regulations. Your IP address, device type, and browser information are logged for security audits and to prevent account takeover.
How we use your data
We use your information for five main purposes. First, account verification: we confirm your identity and check that you are eligible to use live bet under the laws of your jurisdiction. Second, payment processing: we route your deposits and withdrawals securely and keep records for reconciliation. Third, fraud prevention: we monitor for suspicious activity, unusual betting patterns, and account takeover attempts. Fourth, customer support: we use your contact details to respond to queries about your account, withdrawals, or live-dealer table access. Fifth, legal compliance: we retain data to meet anti-money-laundering, tax, and gambling-regulation requirements.
We do not sell your data to third parties. We do not use your betting history for marketing purposes without your consent. If you opt in to promotional emails, we send you updates about new live-dealer studios, slot releases, or football tournament schedules—you can unsubscribe at any time.
Third-party processors
Our servers are hosted by cloud providers located outside Indonesia. These providers have signed data-processing agreements with us and are bound by confidentiality. We also work with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to handle deposits and withdrawals; each of these partners has its own privacy policy, and we recommend you review theirs as well. Our customer-support team may use ticketing software to track your requests; that software is encrypted and access is restricted to authorized staff only.
Cookies and tracking
We use cookies to keep you logged in, remember your preferences, and track how you navigate live bet. Session cookies expire when you close your browser. Persistent cookies remain for up to one year and help us recognize you on your next visit. We use analytics cookies to understand which live-dealer tables, slot games, and sports markets are most popular; this helps us improve the platform. You can disable cookies in your browser settings, but some features of live bet may not work properly without them.
Your rights
You have the right to access, correct, or delete your personal data. To request a copy of your data, email our support team with your account username and the phrase "data access request." We will respond within 14 days. If you find an error in your account details—such as an incorrect phone number or email—you can update it directly in your account settings or contact support. If you wish to close your account and have your data deleted, we will remove it after seven years, as required by law.
Security and jurisdiction
We encrypt all data in transit using TLS 1.2 or higher. Your account password is hashed with bcrypt, and payment information is tokenized so we never see your full card or wallet number. Our servers may sit outside your jurisdiction; by using live bet, you consent to that data transfer. If you have concerns about cross-border data flow, you can contact our legal team before creating an account.
This privacy policy applies to all users of live bet where our service is available under applicable law. We update this policy periodically; we will notify you of material changes via email or a banner on the platform. Your continued use of live bet after an update means you accept the new terms.
If you have questions about how we handle your data, or if you wish to exercise your privacy rights, contact us at [email protected] or through the support chat on the platform. We aim to respond to all data-subject requests within 14 days.