live bet FAQ

Users ask us about account setup, payment methods, game rules, security, and how to manage their activity on live bet. Questions often centre on deposit and withdrawal flows, how to verify an account, what happens during a session, and how to contact support when something needs clarification.

This page answers the most common questions we receive. If your question is not listed here, or if you need help with a specific transaction or account issue, our support team is available to assist you. For detailed information about our terms of service, privacy practices, or jurisdiction restrictions, please refer to our legal notice and terms and conditions pages.

We recommend reading the account and registration section before you sign up, and the payments section before you make your first deposit. If you have a question about game rules or how a particular market works, the game rules section covers football betting, live-dealer tables, slots, and esports. For account security and jurisdiction questions, see the security and account care section at the bottom.

Account and registration

When you register on live bet, we ask for your username, email address, password, and mobile number. During account verification (KYC), we also collect your full name, date of birth, and a copy of your identity document—such as a national ID, passport, or driver's license. This information is required to comply with anti-money-laundering regulations and to confirm your eligibility to use live bet. We store all data securely and never share it with third parties. Verification typically takes a few hours, after which you can deposit and start using all live bet services.

No. Each person is permitted to maintain only one live bet account. If we detect multiple accounts linked to the same individual, we will close all but one and may restrict access. This policy protects our community and ensures fair play. If you have forgotten your password or username, use the password recovery option on the login page rather than creating a new account. If you have any doubt about your account status, contact our support team before attempting to register again.

Before you start, we recommend reading our terms and conditions, which cover account eligibility, deposit and withdrawal policies, and game rules. Our privacy notice explains how we collect and protect your data. For jurisdiction-specific information—that is, whether live bet services are available where you are—please check our legal notice. These documents are linked in the footer of every page and are also available in your account settings. If anything is unclear, our support team can walk you through the key points.

Payments and transactions

To deposit via local payment, online payment, or e-wallet, log in to your live bet account, go to the Deposit section, and select your preferred e-wallet. You will be shown the deposit amount and a payment link. Click the link, which opens your e-wallet app or browser, and confirm the payment. Once the transaction is approved by your e-wallet provider, the funds appear in your live bet account instantly. We also accept mobile banking, local payment, online payment, and bank transfers via e-wallet, mobile banking, local payment, and online payment. There are no hidden fees on deposits; the amount you enter is the amount that reaches your account.

We do not charge fees on deposits or withdrawals. The amount you deposit is credited in full to your live bet account. When you withdraw, the amount you request is sent to your bank account or e-wallet without deduction. However, your bank or e-wallet provider may charge their own fees for the transfer; we recommend checking with them directly. Withdrawal processing times vary by payment method—e-wallet transfers typically complete within hours, while bank transfers may take one to two business days depending on your bank's schedule.

Game rules and activity

Free bets and free spins are promotional credits that allow you to place bets or spin slot reels without using your own funds. When you receive them, they appear in your account under a "Promotions" or "Free Credits" section. Free bets are typically tied to specific markets—for example, a free bet on a Liga 1 match—while free spins apply to slot games like Aviator or Sweet Bonanza. Each offer has terms that specify which games or markets it applies to, how many times you must use it, and any withdrawal conditions. Read the terms carefully before using a free bet or free spin to understand what you need to do to convert it into withdrawable funds.

You can adjust account preferences—such as email notifications, language, and currency—in your account settings. If you wish to pause your activity on live bet temporarily, you can request a pause through your account or by contacting our support team. A pause will restrict access to your account for a set period, after which you can request to resume. If you have concerns about your activity level or need guidance, our support team is available to discuss options with you. For more information about account management and available tools, see your account settings or contact support.

Security and account care

Our support team aims to respond to all inquiries within 24 hours. For urgent issues—such as account access problems or suspected fraud—we prioritize your request and aim to respond sooner. You can reach us through the help section in your live bet account, via email, or through the contact form on our website. When you submit a query, you will receive a confirmation email with a reference number; use this number if you need to follow up. During peak periods or holidays like Idul Fitri or Idul Adha, response times may be slightly longer, but we will always acknowledge your message promptly.

Use a strong, unique password that combines uppercase and lowercase letters, numbers, and symbols. Do not share your password or login details with anyone, including our support team. Enable two-factor authentication if it is available on your account. Log out after each session, especially on shared devices. If you notice any suspicious activity—such as logins from unfamiliar locations or unauthorized transactions—contact our support team immediately. We encrypt all data transmitted between your device and live bet, and we never store your password in plain text. For detailed information about our security practices, see our privacy notice.
↑